My Deposit was Rejected

Here are common reasons for failed deposits:

• Incorrect Card or Account Information: Double-check your details to make sure the information matches and try again.

• Ineligible State: Deposits are only accepted from eligible states. Check our state eligibility to make sure.

• Unsupported Payment Method: Arena does not accept Chime, American Express, or prepaid gift cards. Use a supported method instead to proceed with your deposit.

• Exceeded Deposit Limit: Wait 24 hours before attempting another deposit.

• Mismatched Account Name: The name on your payment method must match the name on your Arena account for security reasons.

• Payment Method Linked to Another Account: Deposits using a card associated with another account might be rejected, and funds will be returned to your bank. This process typically takes 1-3 business days.

• Amount Too High or Too Low: The minimum deposit is $10. Deposit attempts below this amount will fail. For higher deposits, ensure you are within your deposit limit.

Chargebacks and Disputed Deposits

Disputing or charging back deposits will result in permanent deactivation. You’ll also lose your original deposit and any winnings from entries placed after that disputed deposit. Arena rules for disputed deposits in detail:

• Permanent Deactivation: Disputing a deposit (initiating a chargeback with your bank or payment provider) is a direct violation of the terms of service and will lead to the permanent deactivation of your account.

• Forfeiture of funds: The initial disputed deposit amount and any winnings generated from contests entered after that deposit will be immediately voided, forfeited, and deducted from your balance.

• Debt Owed: If, after these deductions, your account balance becomes negative, you are responsible for this negative balance as an "uncontestable debt" payable immediately to Arena.

• Legal Action & Information Sharing: Arena reserves the right to inform relevant authorities (e.g., law enforcement, tax authorities) and pursue criminal or civil proceedings in connection with the conduct. They may also request your bank to freeze or seize funds related to the disputed amount.

• No Refunds on Deposits: All deposits are considered final and nonrefundable once submitted.

Contact Support for more info.